1. Introduction
Welcome to Roya Heavy Equipment Spare Parts Trading Company LLC (“we,” “our,” “us”). We are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, communications, and services.
Please read this policy carefully. By providing your personal data to us, you agree to the practices described herein.
2. Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, company name, job title, email address, phone number, and shipping/billing address.
Communication Data: Records of your correspondence with us via email, WhatsApp, phone calls, or contact forms.
Technical Data: If you use our website, we may automatically collect your IP address, browser type, operating system, and pages you visited. This data is collected via cookies and similar technologies.
Transaction Data: Details about the products and services you purchase from us.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services and Fulfill Orders: To process your inquiries, provide quotes, deliver products, and manage your account.
Communication: To contact you regarding your orders, respond to your inquiries, and send you important administrative information.
Business Operations: To improve our products and services, for internal record keeping, and to analyze customer trends.
Marketing (with your consent): To occasionally send you emails about new products, special offers, or other information we think you may find interesting. You may opt-out of this at any time.
Legal Compliance: To comply with applicable laws and regulations in the United Arab Emirates.
4. Sharing Your Information
We value your trust and do not sell, trade, or rent your personal data to third parties. We may share your information only in the following situations:
Service Providers: With trusted third-party vendors who assist us in operating our business, such as shipping companies and payment processors, under strict confidentiality agreements.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and Correction: You can request access to the personal data we hold about you and ask for it to be corrected or updated.
Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
Data Deletion: You can request the deletion of your personal data, subject to our legal obligations to retain certain information for purposes like completing transactions or complying with laws.
To exercise these rights, please contact us at the details provided below.
7. Cookies
Our website may use “cookies” to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Roya Heavy Equipment Spare Parts Trading Company LLC
Email: roya.spare.parts@gmail.com
Phone/WhatsApp: +971 52 676 0172
Location: Rawdah 3, Ajman, UAE.
